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About return refund

For international shipments, the item has already been sold and we cannot process a refund return for you as there are irreversible circumstances such as shipping, taxes and transaction fees.

If customers need to return the product for a refund due to personal reasons, the following requirements apply:
1. The time elapsed since the customer received the product should not exceed 10 days.
2. Customers are required to thoroughly inspect the product and its accessories for any missing parts or scratches.
3. Prior to returning the product, customers must contact PDMOVIE, communicate, and obtain return authorization.

The process is as follows:
1. The customer is responsible for shipping the goods to the designated receiving address in China, covering the shipping costs.
2. If there are any import duties incurred, the customer is responsible for these fees. (This fee will be deducted from the order amount.)
3. Upon receiving the product, PDMOVIE will confirm that the goods are in good condition.
4. PDMOVIE will initiate the refund through the original payment method within 5 working days. If a refund cannot be processed through the original order, we will contact you to arrange an alternative refund method.

I hope you can understand, in addition, we actively enforce your due product warranty rights.

Warranty period

The default warranty period of the product is one year, Registered site members automatically get an additional half-year warranty period.

Warranty Repair Service

If you have purchased a product from the official PDMOVIE store and find that it cannot function properly immediately upon receipt, please contact us promptly for confirmation. If the inability to use the product is due to quality issues, we will cover all expenses to resolve the issue for you. This includes, but is not limited to, sending a free replacement of the product.

PDMOVIE guarantees that subject to the following conditions, you can enjoy free Warranty Repair Service during effective product warranty period(please refer to list of warranty periods, as different parts have different warranty period). Customers do not need to pay inspection, labor, materials, tax, repair and delivery fee of PDMOVIE when receiving the product. (customer should bear one-way freight cost). Customer needs to pay repair fees of insurance expired parts. And warranty period may vary in different regions according to the local law. 

1.You can request Warranty Repair Service where:

a.The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.

b.No unauthorized disassembling, modification or installation has been performed on the product or a component.

c.You provide a valid proof-of-purchase, receipt or order number (for PDMOVIE Direct Sales).

d. The three conditions (a, b, c) mentioned above need to be met. When you receive the product and find that it cannot function properly, official video confirmation is required.

2.Warranty Repair Service will not be provided where:

a.Crash, drop or fire damage caused by non-manufacturing factors.

b.Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.

c.Damage caused by improper installation and incorrect use or operation not in accordance with the official instructions or manuals.

d.Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.

e.Damage caused by a non-authorized service provider.

f.Tampering or unauthorized alteration to product labels, serial numbers, waterproof marks, etc.

g.Damage to or malfunction of the batteries included in the product. (As batteries are consumable items, we are unable to provide warranty coverage. In the event of battery damage, please purchase replacement batteries independently for continued use.)

3.Warranty Instruction:

a.Customer need to send back the product with quality problems, and PDMOVIE Warranty Repair Center will test it to figure out who should bear the responsibility for the problems. If the product has inherent quality defect, PDMOVIE will bear inspection, labor, materials, tax, repair and delivery fees.

b.If the product mismatches Warranty Service conditions, customer can choose Paid Repair Service or getting back the product.

c.If the product comes with problems that are out of warranty scope(eg. artificial damage), PDMOVIE will charge fees caused by inspection, labor, materials, tax, repair and delivery.

d.Due to non-uniform product version, International Warranty Service is not provided, but you can choose Warranty Service in designated regional service center.

Paid Repair Service:

PDMOVIE provides our customers with an optional Paid Repair Service:

*For products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees.

For the paid repair services we offer, you will be charged for inspection, labor, materials, tax, repair and delivery.

*For cases more than 15 days since the customer sends back the product (during this period neither the maintenance plan is confirmed, nor the customer waives the paid service), PDMOVIE will contact the customer and return the product, and the customer has to bear the shipping costs.

If the customer are out of reach, PDMOVIE will return the product to the mailing address, and the customer has to bear the shipping cost.

This after-sales service policy only applies to mainland China. Other countries and regions shall follow the local after-sales service policies and legal norms.


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